Service companies earn their reputation in the field. How quickly a technician arrives, how well the job is done and how clearly it is documented decide whether a customer renews the maintenance contract. Yet many teams still work with paper job sheets, phone calls and photos sent through chat apps.
The technician app
- Assigned jobs with customer, site, equipment and fault details
- Navigation to the site
- Digital checklists for planned maintenance and inspections
- Before-and-after photos
- Parts used, deducted from van stock
- Customer signature and an instant digital service report
- Job status visible to the office in real time
The customer app or portal
- Raise a service request with photos
- Track technician arrival and job status
- See service history and reports for each asset
- Contract details, renewal reminders and payments
- Download compliance certificates for auditors and insurers
The supervisor view
- Open and overdue jobs
- Technician workload and availability
- Response and resolution times against service levels
- Upcoming planned visits and contract renewals
Benefits
- Faster response and more first-time fixes
- Professional digital reports that impress facility managers and auditors
- No more lost job sheets or unbilled parts
- Higher contract renewal rates
Why service companies choose Vimansoft
- We understand your sector: we have built websites for fire safety, elevator, forklift, water treatment and air engineering companies.
- Apps connected to service management software for contracts, tickets and billing.
- Offline support for basements, plant rooms and remote sites.
- Checklists configured for your equipment and the standards you work to.
Read service management software for maintenance contracts, see a focused fire inspection app, or explore our mobile app development services.
Equip your technicians with a service app
Vimansoft Technologies has helped 200+ businesses since 2009 with websites, custom software, mobile apps and digital marketing. Tell us what you need and get a free, no-obligation plan and quote.
Vimansoft Technologies designs websites and builds custom software, mobile apps and digital marketing campaigns for startups and SMEs in the Americas, the UK, Europe, Australia and New Zealand. We have helped 200+ businesses since 2009.
